We are by your side, at every step
At DBE, we know that the quality of a solution is measured not only by its implementation, but also by the support provided day to day.
Our Customer Care team follows up on your requests, supports you in resolving your enhancement needs, and helps you discover the functional and technical updates of the solutions we support. In other words, we help you get the most out of your Microsoft solutions and business applications.
Change request — Business Central
I'm already a customer
Easily manage your requests through Asgard
Our Asgard customer portal lets you centralise all your support requests and track them in real time.
With Asgard, you can:
Create a new support request
View your ticket history
Track the progress of your requests
Talk directly with our teams
Find the information related to your interventions
Don't have login details yet? Request my login details
My support requests
New
Archive
In progress
Messages
Documents
Our service commitments
Fast and transparent support
Every request we receive is analysed and routed to the most suitable member of Customer Care.Your request is received
We acknowledge receipt of your ticket and check the information provided.
Handling
Your ticket is assigned to the member of our Customer Care team with the functional or technical expertise best suited to your need.
Personalised follow-up
You can follow the progress of your request directly from Asgard.
Resolution
Once your request is resolved, we remain available for any further questions.
Contract
Need a support contract?
Need a tailored support contract?
Support tailored to your challenges
Would you like regular support? Our Customer Care team is at your disposal.
Not a customer yet?
Let's discover your needs together
Are you looking for a partner to support you on the Microsoft Dynamics 365 ecosystem, or one of our partner solutions?
We are available to discuss your project and offer you the most suitable solution.
Resources & Assistance
Quickly find your answers
Before even opening a ticket, plenty of resources are available to you.
User guides
Documentation
Product sheets
Microsoft news
Webinar replays
Contact
A question? A specific need?
customercare@dbexcellence.online
+41 32 545 36 02
+33 4 37 54 79 46
Monday to Friday / 9am – 5pm
FAQ
Frequently asked questions
How do I create a support ticket?
Log in to your Asgard portal, then create a new request, entering the information needed to process it.
How can I track the progress of my request?
All your requests are visible directly in your Asgard customer area, with their status updated in real time.
I don't have Asgard access yet, what should I do?
Contact our Customer Care team, who will help you activate your account.
I'm not a DBE customer yet, can I ask for help?
Yes. Our teams are available to analyse your needs and offer you the most suitable support option.
What types of solutions are covered?
Our teams work on all the solutions offered by DBE: Microsoft Dynamics 365 Business Central, Microsoft 365, Power BI, Copilot, our Apps, as well as our partner solutions: Agicap, Factorial, Continia, SmartWip, Hive, K3 Pebblestone, SwissSalary.
How do I take out a support contract?
Simply fill in our request form. An advisor will contact you to review your needs and present the different options available.
What are the support hours?
Our teams are available Monday to Friday from 9:00 am to 5:30 pm. Specific arrangements may be offered under certain support contracts.
Write to us